Frequently Asked Questions
Ingredients / Formulation
Are your ingredients safe?
All ingredients used by NEOSTRATA® are globally acceptable and used within the limits recommended by our suppliers and international organizations which verify the safety of cosmetic ingredients
Why did the formulations change?
Products were changed to enhance product aesthetics and/or performance.
Animal Testing/Usage
Does NEOSTRATA® test on animals?
NeoStrata Company, Inc. does not conduct animal testing on its marketed skin care products including the NeoStrata® and SKIN ACTIVE® brands. All routine product safety and claim support testing is carried out on human volunteers or using in vitro models. As with all global companies, an exception may have to be made if demanded by regulatory authorities for safety or regulatory purposes.
NeoStrata Company, Inc. only sources ingredients from companies that comply with international animal testing bans. However, NeoStrata Company, Inc. cannot guarantee that all raw material suppliers have not historically conducted any animal testing.
Sustainability
Is your packaging recyclable?
The majority of the packaging is recyclable.
Allergies
Are NEOSTRATA® products gluten-free?
NEOSTRATA® products do not contain gluten. However, our products are manufactured at shared facilities and we can’t guarantee a gluten-free environment. If you are very sensitive to gluten, speak with your physician and consider testing a small test spot on your body.
Pregnancy
Can I use these products if I am pregnant?
There are no known safety concerns with using cosmetic products during pregnancy. However, we recommend that all pregnant and lactating women, or those currently planning to become pregnant, seek the advice of their physician if there are specific concerns regarding use of skincare products. In addition, NEOSTRATA® recommends discontinuing use of its products containing OTC treatments for acne and psoriasis, as well as products containing high levels of retinol and chemical peels during pregnancy and lactation, unless recommended by a physician. Consult product labeling for more details.